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Customer Service Rep.

Aerotek

This is a Full-time position in La Vergne, TN posted February 20, 2021.

Shifts: Mon-Fri 8am-5pm and will do receptionist fill in on breaksCSR.

Pay is $15-$15.50/hr.

has attendance issues with people currently.

wants to improve that.

her crew is mainly inbound calls.

They take the calls and then the dispatchers take over for scheduling tasks.70-90 calls per day when slow 100-120 when busy.

she said now that people/customers are coming back to work post covid-19 they are drowning in calls.

Customers are retailers who have their Icee equipment and need equipment moved, stores remodeled and equipment reset, or a machine is broken/not working and needs fixed.

Mgr said it’s easy work.

take call, document the call in the system, and give the customer a reference number.

There is some online service request work too that they handle via email and web portal.

Simply 1.

What’s wrong?

2.

Respond and give confo #.Training Mon-Friday 8am-5pmInterview will be virtualClient is looking for a customer service representative to join their team in La Vergne, TN.

Job duties include:
•Receive up to 200 inbound calls and emails per day from Customers opening new service requests or calling for updates on existing service requests.
•Review Customer account history and effectively communicate with other departments when needed to reach a resolution for the Customer.
•Set and achieve personal goals based on weekly Quality Assurance checks and monthly call metric reports.
•Answer incoming customer inquiries
•Collaborate with management teams to stay updated on new products, services, and policies
•Record customer information within our customer service database
•Engage with clients in a friendly and professional manner while actively listening to their concerns
•Offer support and solutions to customers in accordance with the company’s customer service policies-Will have a great chance to move up in the company past this position with pay raises.

Can move into their project team, dispatch, and management opportunities.

They have many different departments within the company as well.**About Aerotek:**We know that a company’s success starts with its employees.

We also know that an individual’s success starts with the right career opportunity.

As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees.

Since 1983, Aerotek has grown to become a leader in recruiting and staffing services.

With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year.

Aerotek is an Allegis Group company, the global leader in talent solutions.

Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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