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Terminal Customer Service Representative

Forward Air

This is a Full-time position in Nashville, TN posted February 18, 2021.

nn Position:  Terminal Customer Service Representative  nn nn Job Description:  nn nnThe Terminal Customer Service Rep fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.   nn nn Core Duties & Responsibilities:  nn Answer incoming customer calls and provide detail information  Notify customers daily of freight availability   Data entry (domestic and international bills)  Maintain a driver sign in log   Maintain a cash log file  Maintain files in order and as outlined in the operations procedures and policy manual   Perform daily audits on all outbound shipments  Arrive inbound manifest and close out outbound manifest in the AS400  Consistently monitor e-mail request and provide detail information in a timely fashion  Regular and dependable attendance  Prepare in-bond documentation (Smaller stations only)  Acceptance of “containers” and proper documentation (Smaller stations only)  Process dock receipt for import bookings and maintain spreadsheet (Smaller stations only)  Other duties as assigned   nn Requirements:  nn Demonstrated ability to carry out assignments to their completion and meet deadlines  Ability to establish and maintain effective working relationships with employees and managers  Desire for a long-term career with an industry leading company  Ability to present and maintain a positive corporate image in a fast paced environment  Proactively establish and maintain effective working team relationships with all support departments  Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.  Ability to perform general administrative duties; file, perform data entry, photocopies, etc.

?  Ability to handle heavy work load and work well under pressure  Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc)  High school diploma or GED equivalent  Must be able to pass basic hazardous materials training  nn Skills:  nn Ideal candidate will possess a “can do” attitude with a “will do” work ethic  Must have the ability to work in a fast paced environment  Strong verbal and written communication skills  Experience with AS400 operating systems is a plus  Transportation industry knowledge and experience is a plus  Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.  nn Forward Air is an Equal Opportunity employer.  nn

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