Service Desk

Apex Systems has an opening for a technical support analyst in Memphis, TN This positions provides first and second level technical end-user hardware and software support for desktop computers and users throughout our clients organization. Type W2 Contract Duration 6 months- expected to extend Responsibilities Working with departments and computer users in desktop computer needs, functionality, and support. Works closely with users to determine what desktop computer needs they may have, jointly find an appropriate solution, and work with them on installation and configuration. Assists with assigned projects. Required Skills Requires thorough knowledge of current desktop computer operating systems, especially Windows Ability to setup and configure computers and printers in a network environment Knowledge of PC hardware components to maintain their utilization and functionality Knowledge and skills to support desktop printers, especially Lexmark, Xerox, and HP Knowledge and skills to support a broad range of desktop computer peripherals such as modems, storage devices, scanners, etc. Knowledge in a broad range of desktop computer applications with an emphasis on MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools Must to able to speak and write in a clear and understandable manner for internalexternal relations Understand complex verbal or written instructions Requires good customer servicesupport skills. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or