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Customer Service Representative

United Ground Express

This is a Full-time position in Knoxville, TN posted June 6, 2021.

Customer Service Agent McGhee Tyson Airport – (TYS) Knoxville, TNTYS00000035United Ground Express (UGE), a subsidiary of United Airlines Inc. supports airline customers and flights at many airports across the United States. The services we provide include customer check-in, baggage handling and servicing of the aircraft on the ground in preparation for the next flight. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the worlds most comprehensive global side the airportGreet and check in customersHandle travel reservations and boarding passesSafely and efficiently managing aircraft arrivals and departuresCustomer care resolutionFacilitate the boarding processLocate displaced baggageProvide wheelchair assistanceOutside on the rampWorking safely outside in all weather elementsMust be able to Climb, stoop, bend and work in tight spacesRequired to continuously lift up to 70 lbs.Load, unload and transfer baggage, cargo and mail on and off aircraftCleaning aircraft interiors including lavatoriesOperating large mechanical equipmentRead and interpret aircraft load sheets, baggage tags, cargo labels in accordance with UGE and FAA regulations and policiesMajor responsibilitiesAn agents shift at UGE could include anything from checking customers in at the ticket counter to unloading bags from the airplanes cargo hold. The conditions and tasks vary, but they always have the same goal: delivering the highest quality customer service while meeting the highest performance and safety standards.When customers arrive at the airport, they look to our agents to assist them with reservations, baggage, mobility services and any other questions or concerns they may have.At the gate, agents manage the boarding process and help customers in the event of operational challenges by rebooking and determining alternative flight options.Employees are also responsible for the safe and on-time journey of bags. Agents accept, tag and safely transport and load baggage and cargo.The work environment can present unique challenges, including noise, weather and operational demands.Once agents have helped all customers board the plane, they finish loading the baggage and close the cargo door. Then its time to marshal the airplane to the runway and prepare for the next arrival.RequirementsApplicants must be able to lift baggage up to 70 pounds in the lobby, planeside and in the confinement of an airplanes cargo hold.Work schedules will span a 24/7 operation including weekends, holidays and overtime as needed. Flexible work shifts will be assigned and can include late nights and early mornings.Regular attendance and punctuality in accordance with United Ground Express policies are required. Overtime available/required depending upon operational need.High school diploma/GED or equivalent requiredMust be 18 years of age or olderMust possess and maintain a valid U.S. state driver’s license (suspended, expired, revoked or denied licenses are not valid)Must be legally authorized to work in the U.S. for any employer without sponsorshipMust be able to clear a United Ground Express background check and a fingerprint-based criminal history checkMust be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearancesMust be able to pass a pre-placement physical abilities test, hearing and vision tests, and drug screenMust comply with United Ground Express Anti-Drug and Alcohol Misuse Prevention PolicyBecause of the customer-facing nature of the job, previous service-related experience (such as in retail or hospitality and warehouse experience) is helpful.United Ground Express, Inc. Is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.UGE Customer ServiceUnited States-TN-TYS – KnoxvilleUnited Ground ExpressPart-timeSep 17, 2020, 12:46:17 PM

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