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Change Healthcare: Problem Management Specialist

Change Healthcare

This is a Contract position in Chapmansboro, TN posted December 21, 2020.

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.Empower Your Future. Make a Difference.TitleProblem Management SpecialistOverview of PositionWorking within the ESM model, the Problem Management Specialist will participate in developing and implementing needed or improved processes, while working across organizational boundaries to socialize and gain acceptance of and participation in CHC Enterprise Problem Management. It will be necessary to be able to fully represent ESM and Problem Management to accurately communicateimpact, outcomes, and benefits to stakeholders (both IT and Business. This requires adaptability, leadership, organizational awareness, sound judgment and a strong analytical ability.What will be my duties and responsibilities in this job?Guide the various enterprise teams through the adoption and execution of the CHC Problem Management process, to improve the overall stability of the production environment both regionally and globally (including process and product improvements. Execution by the enterprise teams includesPerforming comprehensive and inciteful Root Cause AnalysisCreating responsive Corrective and Preventive Action plans (CAPA)Performing Post-Incident InvestigationTimely completion of CAPA tasksReview, Edit, and Approve completed RCAs and proposed CAPAsParticipate in Daily Operations Call, and the Major Problem Review BoardProduction, analysis and reporting of Incident and Problem trends data to identify and eliminate root causesInitiate actions to fix potential interruptions to service identified during proactive and trending analysisDemonstrate where possible repeat incidents are occurring across the enterprise and collaborate with identified teams to initiate a CAPAAssist in Identifying Root Cause TrendsParticipate in diagnosis of faults and determining if new incidents are related to known errors or existing problem recordsInitiate independent Problem investigation and Root Cause Analysis as directed by leadership or identified through metrics analysisAssist in production and maintenance of Known Error library documentationAttend technical meetings pertaining to active and potential ProblemsDevelop, implement, advise and consult with other technical, development, and business teams on processes relating to Problem Management, Incident Management, Event Telemetry, and Change ManagementIdentify opportunities for continuous improvement by interacting with various organizations in IT, evaluating incident management and incident management data processes, identifying weakness and recommending improvement plans; identify and drive dataquality improvements and opportunities for automation What are the requirements needed for this position?Minimum of 3+ years of relevant experience in Problem Management, IT Operations or Support, or Business AnalysisAn understanding of the technology and architecture used in a large enterprise is required, e.G. Unix / Linux, Windows, storage, networking, databases, IT security, web infrastructure, application engineering and support, artificial intelligence, automationStrong sense of commitment and drive towards problem preventionExperience with ITSM tools with strong understanding of related service management principlesWhat other skills/experience would be helpful to have?Excellent communication skills and experience, both verbal and written. Proven ability to communicate confidently and clearly via various modalities with all levels of the organizationKnowledge of AWS, Linux, Data Management, databases and networking will be an advantageClient focus; Demonstrated experiencein ‘Customer-first’ process development and executionITIL V3 or V4 Foundation Certificate in IT Service Management desiredAptitude for, and interest in, learning new technologiesKnowledge of the software development life cycleProven troubleshooting and critical thinking skillsJoin our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.Eeoc.Gov/employers/eeo-law-poster and the supplemental information at https://www.Dol.Gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.Pdf. If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith ” Applicant requesting reasonable accommodation” as the subject. Resumesor CVs submitted to this email box will not be accepted. Click here https://www.Dol.Gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.Pdfto view our pay transparency nondiscrimination policy. Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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