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Lead Field Service Technician

Thermo Fisher Scientific

This is a Full-time position in Memphis, TN posted December 1, 2020.

Position Objective: The Field Service Technician (FST) performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory.

The FST engages with customers and provides basic instrument services in a professional and timely manner.

Essential Functions: Provides planned maintenance (PM), basic repair services and temperature verificationsDisplays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.Maintains their technical competency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.Manages travel expenses and follows Thermo Fisher travel policies and guidelines.Executes Qualification & Validation Products at customer sites as requiredCollaborates with internal partners to resolve customer issues and improve processes.Communicates regularly and effectively with managementMay be required to perform other related duties as required and/or assigned.

Education Requirements: Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.

Required Qualifications: Effective communication skills, both oral and writtenBasic technical, electro-mechanical and laboratory knowledgeKnowledge of and ability to deliver a high degree of customer satisfactionStrong organizational and administrative skillsUses effective questioning to identify customer needsExercises sound logic and judgment setting work prioritiesAbility to self-direct and requires minimal oversightParticipates as a positive influence to the teamQuickly adapts to change with positive and constructive feedback Preferred Qualifications: Minimum of 1+ years of relevant experience in a related science, engineering and/or customer facing roleExperience in a clinical, diagnostics and/or other regulated environmentAptitude for learning and understanding IT systems and processesExperience in related product applicationsOpen to relocation as other field service opportunities arise in North America Working Conditions: Frequent travel to customer site is required and ranges from 50-75% of work time.

Works both in home office as well as in a laboratory environment.

Is required to lift up to 40 lbs.

May be required to stand for long periods of time while performing duties.

Must be able to work safely with chemicals and hazardous materials.

Must be able to work overtime, flexible shifts, and some holiday/weekend rotations.*EVGSS2020*GTSDouble

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