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22 Order Fulfillment & Returns Processor

Cadre Agency

This is a Full-time position in Somerville, TN posted June 5, 2021.



The key role is to pick, pack, and ship orders using a proprietary software and ShipStation software as well as the Vision ERP system if necessary.

The Order Fulfillment & Returns Processor (OFRP) will be responsible for processing and shipping all orders on a same-day basis provided they are received before the designated cutoff time.

The OFRP will also manage incoming shipments (Returns) from customers and receive them into inventory daily or as promptly as possible.


Manage large amounts of outbound and inbound shipments in a prompt and professional manner Build positive relationships with co-workers and customers by going the extra mile for them whenever possible Keep records of all conversations and support tasks in our CRM system (WHMCS) in a comprehensible way Review knowledge base information and training materials to increase personal skills and insure they remain current Be a Team Player.

Meet personal and team goals as defined from time to time by management Be on time every day and be willing to work past the end of your shift if necessary, to resolve an urgent issue


Previous experience in a warehouse order processing role Previous experience within the automotive aftermarket replacement parts and/or service industry Strong verbal and written communications skills Comfortable using a computer and communicating via online meetings and chat Familiarity with CRM software and proficient with Microsoft Office applications (Outlook, Excel, Word) is a plus.

Possess a strong “customer focused” attitude and adaptability to different situations and personality types Ability to multi-task, set priorities, and manage time effectively High school degree or equivalent Higher education, such as community college or automotive trade school a plus

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