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Telecommunications Engineer

Acadia Healthcare

This is a Full-time position in Franklin, TN posted May 17, 2021.

Our Team:

We are improving the lives we touch. We need passionate, talented people working together who share our desire to create a world-class organization that sets the standard of excellence in the treatment of speciality behavioral health and addiction disorders. Acadia Healthcare is headquartered in Franklin, TN and is a leading provider of behavioral healthcare services in the nation. Our organization values input from employees and fosters collaboration to create a team oriented service delivery system. This position is not remote and will sit at our corporate office in Franklin, TN.

Our Benefits:

  • Medical, dental, and vision insurance
  • Acadia Healthcare 401(k) plan
  • Paid vacation and sick time
  • Opportunity for growth that is second to none in the industry

Your Job as a Telecom Engineer I:

The Telecom Engineer I is part of the IT Infrastructure Telecom Team that supports Acadia Healthcare’s telephony systems and supporting infrastructure to include communication services for the general user community and the call centers. Works closely with the IT Infrastructure Towers and the Call Center Support Staff. Responsibilities for Acadia’s facilities include, but are not limited to VoIP and Call Management Systems administration and technical support, PBX support, network infrastructure support, circuit management and technical consultant to the business for initiatives related to call handling.

Your Responsibilities as a Telecom Engineer I:

  • System implementation, configuration, administration, and technical support for the Avaya Call Management System (CMS), RingCentral Contact Center and other supporting call center tools and the underlying infrastructure.
  • Process user requests for new telephony hardware, software, user accounts and password resets.
  • Assist in the review and assessment of user telephony needs and equipment.
  • Provide level 3 for key, PBX, VoIP phone systems (RingCentral, Avaya IP Office 500, Nortel, Toshiba, NEC)
  • Coordinate repairs and technical support with external providers for voice and data circuits.
  • Respond to tickets in a timely manner to ensure that IT meets its Response and Closure SLAs
  • Support 24×7 operations for Telecom infrastructure after hours & weekend.
  • Monitor and report on telephony performance against IT’s Service Level Agreements.

Your Skills and Qualifications as a Telecom Engineer I:

  • Bachelor’s Degree in Information Technology or equivalent work
  • Minimum of six years working experience and advanced proficiency in system development.
  • Minimum of five years in a hands-on technical role.
  • Minimum of five years working in the telecom field.
  • Extensive knowledge of data processing, hardware platforms, and enterprise software
  • Knowledge of HIPAA and SOX data privacy practices and laws.
  • Strong analytical, conceptual and problem-solving
  • Available for on-call rotation, must be available 7×24 during the primary and backup on-call Will be required to carry a cell phone and respond to alerts per published on-call procedures and be able to travel to office after hours as required during this time.

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