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Chat, Team Manager

ADT

This is a Full-time position in Knoxville, TN posted December 2, 2020.

n Company Overview: n n n n nAt ADT, we’ve been in the business of helping save lives for more than 145 years.

As the number one smart home security provider serving residential and business customers, our people are our most important asset.

Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives.

Join our team and help us protect what matters most.

For more information, visit or follow us on Twitter , LinkedIn , Facebook and Instagram .n n n n n Position Summary: n n n nFacilitates, coaches, and provides leadership and resources for a team consisting of an average of 20 Team Members.

Provides technical support, advice, and experience and enables the team with regards to designing, developing, and deploying billing service strategies, processes, and work flow.

Responsible for the efficient handling of inbound customer inquiries relating to their ADT invoice.

n n Facilitate, coach, and provide leadership and framework for daily operation.

Increase team’s process and business knowledge/understanding enabling higher levels of performance productivity and efficiency.

Ensure staff works within the guidelines established by the organization.

Provide technical support, advice, and experience.

Monitor team performance and provide feedback.

Provide performance trends and analysis to team.

Assist the team in developing and implementing team and individual measurements in support of process and organizational goals.

Responsible for managing conflict and diversity.

Foster team building and group dynamics, provide career development planning and opportunities.

Lead team by role modeling company values.

Provide technical education on call center strategies, including all related policies and applicable laws governing billing and collections.

Communicate business performance and direction.

Other duties as assigned.

n

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