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Director of Operations

Hcl Technologies

This is a Full-time position in Nashville, TN posted June 5, 2021.

The Company
Headquartered in Dallas, TX, Ideal Dental is one of the fastest growing dental organizations in the country with a rapidly expanding De Novo footprint which is unique in the industry. Ideal Dental’s organic growth strategy complemented with add on acquisitions has seen them maintain a same store sales number of 14-15%, the dental industry average is 2%.

With more than 90 affiliated practices in Texas and Florida.

Brush 32 Dental continues to expand its footprint and is looking at several new geographies and more targeted states through De Novo and strategic acquisitions, etc.

Ideal Dental’s mission is to put smiles on the faces of hundreds of patients that visit their offices daily, which in turn puts smiles on the faces of the many employees and doctors who work for Ideal Dental.

With over 15,000 5-star guest reviews and an unparalleled NPS score the company cares deeply about their brand and the “guest experience”.

In a world where technology and instant gratification continue to increase, Ideal Dental is ahead of the curve by providing their patients/guests with convenient hours, 6 days a week in modern retail settings.

Founded in 2008 by Dr.

Ahmed, the company serves patients, all dental services, including specialty, under one roof.

Ideal Dental has a built an exceptional management team with industry leading healthcare executives laying the standard from the top down.

Ideal Dental is known for its dynamic culture is continuously expanding its organization with additional dental offices, growing both organically and through acquisition, all while maintaining its exceptional standard of patient care.

For additional information visit,

Who are we?

In a world where technology and instant gratification continue to increase, Ideal Dental is ahead of the curve providing our patients/guests convenient hours and locations in modern top-of-the-line offices.

General dentistry and various specialties merge under one roof to provide the ultimate guest experience.

Who are we looking for?

Our Director of Operations are compassionate individuals who take great pride in providing unparalleled customer service.

They not only provide their Team Members with guidance and support, but they also create a welcoming

What does a typical day include?

Responsible for supporting a territory of offices and managing field employees, including Regional Managers and Office Managers.

Provide outstanding leadership for a geographically dispersed team, partner with our recruiting department for key office positions, and implement training and cross training to strengthen service offerings.

You will be responsible for developing a high level of excellence with the administrative and operations staff of your supported offices.

Drive a strong culture and environment that will support and enable all team members to be successful.

You will foster accountability, teamwork and mutual trust and respect for all team members through mentoring and coaching activities.

Must have a passion for customer service and satisfaction.

You will work with team members to ensure that patients of your supported offices are highly satisfied with their experiences.

Full P&L Responsibility for the territory Proven ability to improve retail business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements.

Other related functions as requested by leadership Performing all other duties assigned to support your Market
What must you have to be a part of our team?

A welcoming smile and positive attitude Strong communication and customer service skills Leadership skills and the ability to lead by example The desire and ability to connect with and serve guests Ability to multi-task while working in a fast-paced environment 5-7 years progressive experience managing within a multi-unit DSO organization Dental Experience Required Knowledge of dental insurance plans and dental terminology is a must Strong familiarity and expertise presenting patient treatment plans and financial arrangements Eaglesoft experience is a plus
What do we offer?

Three medical plans to choose from Discounted dental benefits for the employee, their spouse, and dependent children Vision Long-term disability Short-term disability Life insurance Paid holidays Paid Time Off (PTO) 401K
 Ideal Dental is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.

We encourage and consider all qualified candidates regardless of race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, enrollment in college or vocational school, political affiliation, veteran status or genetic information.
Ideal Dental is an E-Verify employer.

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